Sad, sad story.
We decided to get a ticket for Blue Mountain skiing from Air Miles points. We were expecting the bar code right away like any other decent company, but it came in the mail too late. It also had a very short expiry. Naturally, we didn't get a chance to use it.
Phoned Blue Mountain, and said it had nothing to with them. Phoned air miles, and they gave the snarky response that you should have read the Terms and Conditions. Bitch! Only when my wife said we were going to blow it on my massively popular blog, did they say they were going to a manager. Only problem, it was near quitting time, and they just hung up.
I don't know why my wife slavishly is devoted to her Air Miles. It's tough to use them. I think it's silly and just use a cash rebate card. They are bums.
Update: Just like Toyota, they have no clue there's an Internet. You can't get to them.
Clarification: We ordered the ski tickets with 400 points. That's the sad loss. :(